HostTDS experience it’s first network downtime in over 300 days today.
We a proud to say that we were able to keep that kind of uptime, but we are not pleased about the downtime.
It is our understanding that the Softlayer Datacenter in Dallas Texas had a hardware failure somewhere along the network which lead to a downtime of approximately 30-45 minutes earlier today.
We have made the decision to purchase more servers in their Seattle Datacenter to help alleviate down time.
What this means for you-
If you are hosted on a server located in Dallas Texas and a network fault comes about, your website will still remain down until that fault is corrected due to IP litigation.
BUT we are capable of continuing to communicate with you, as customers through our support and billing web-interfaces as well as email to ensure that you know what is going on.
If possible, traffic will be re-routed from the servers in Seattle through the Softlayer Private Network to help keep your web site online.
I understand that this might not seem like the best of contingency plans to most, but being able to continue communication when multiple servers are down is a must for us at HostTDS.
We don’t hide things from our customers, nor do we cover things up with lies to make us look better. I am honest in saying that the benefit wouldn’t be all that great, but it is better than nothing. This is also the basis of as to why we even installed a blog in the first place. To keep you, as the clients informed as to what is going on at HostTDS as well as the industry in general.
Either way, I hope that the server upgrades will benefit everyone as best as possible.
On another note, we also plan to set up a load-balancing system on multiple server clusters to help make your sites load as quickly as possible and be able to perform at maximum capabilities. One of our rules here at HostTDS are to not put more than 300 accounts on a single server. Server Clustering will being that to an even higher level — Since services will be split between multiple servers, we will put no more than 500 clients on a cluster of 5 servers at a time. This increases uptime, performance, and server load all across the boards. All at once.
How will the affect you and will there be any negative affects during the process of migrating?
No! This is what we are going for. All servers will be configured ahead of time before attaching them as a cluster and brining it live so you don’t even know that the change has happened.
And in case you are wondering, we will also keep to our number one rule of which states that we will not oversell to an insane degree like a good majority of other hosting companies do.
We are not in this industry for a quick buck - HostTDS was started as a learning experience 5 years ago and has grown drastically. We are here to serve you as best as possible, to keep the clients happy and trouble free.